This Bristan Shower Mixer Bar is listed as new other as there are some minor spots to the chrome, but these damages are purely cosmetic. The fitting screws and plugs are all included, unused and still sealed perfectly inside of their original packaging. The wall plates and joints are included with all parts, and are undamaged and show no signs of any previous fitting. The user manuals are included and in a legible condition. Original box is slightly damaged. Please see images.